I have listed below the top 10 reasons why restaurant manager candidates do not get hired. This list was given to me by a seasoned Human Resource professional and is the result of a comprehensive survey given to various human resources and staffing managers. The top 10 reasons in reverse order include:
- Poor grammar and diction. Whoever said that “it is not what you say but how you say it” (and in this case also write it) knew what he or she was talking about. One recruiter reported that she has had candidates use “cuss words” during an interview. That is one effective way to end the interview quickly.
- Lack of interest and enthusiasm. Show the recruiter that you want the job by demonstrating a genuine interest in the position and the company. Ask questions that show you have taken the time to learn something about the organization and the current issues. If you are hired, they will become your issues as well.
- Too much emphasis on pay and benefits. In an ideal situation, these issues are discussed after an offer has been extended. Be prepared to handle and deflect questions regarding your salary requirements early on. (Contact me for more detailed information on this).
- Lack of focus and direction. Candidates that demonstrate professional growth and development in previous positions will fare well here. In addition, it is important to know and be able to articulate your career goals. You must also be able to align your goals with the position that you are interviewing for.
- Lack of poise and self confidence. While it is understandable to be a bit nervous for an interview, it is critical that a restaurant manager demonstrate a core of self confidence. Mock interviewing with Career Services is one way to gain confidence.
- Failure to make eye contact. This is closely tied to the issue of self confidence. Even if you suffer from “interview nerves”, you can use direct eye contact and a smile to overcome your nervousness and appear confident. 4. Lack of common courtesy. Lectures here are not important….just facts. The fact is manners DO matter. Treat every person you come into contact with during the interview process with respect.
- Negative talk about former employers. Even in the worst employment situation, you must have learned something. (Even if all you learned was how “not” to act) Make sure you take the time to reflect on this issue ahead of time so that you can “reframe” a negative experience into a positive one.
- “Overbearing know it all.” One restaurant manager candidate reportedly argued with the recruiting manager about the description of benefits posted on the company website. No surprise that the interview ended soon after. 1. Personal appearance. You only have one chance to make a first impression so make it count. Critical personal appearance issues include: Appropriate business attire. Leave home without perfume or cologne; the employer should not “smell you before they see you”; Wear minimal jewelry. In addition, body piercing and tattoos should not be obvious. Business protocol allows only one conservative set of earrings for women and none for men; Well groomed nails and immaculate personal hygiene.